Support & Contact
Get help with your Eventiq template. We're here to assist you with any questions or issues you may encounter.
Get Support
If this documentation doesn't answer your questions, please contact us through our website or WhatsApp for immediate assistance.
Website Support
Visit our website for detailed support options
WhatsApp Support
+8801844657070
Response Time
Our Support Hours
- Time Zone: GMT +6
- Response Time: 12-24 hours on weekdays
- Extended Cases: Up to 48 hours in rare situations
- Holiday Seasons: May take longer during holiday periods
Support Scope
Important Notice
While we aim to provide the best support possible, please keep in mind that support only extends to verified buyers and only to issues related to our template like bugs and errors.
Not Included: Custom modifications or third-party module implementations are not included in our support service.
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Support Guidelines
Best Practices for Getting Support
- Be Specific: Provide detailed information about your issue
- Include Screenshots: Visual documentation helps us understand problems better
- Check Documentation: Review this documentation first for quick answers
- Purchase Verification: Ensure you're contacting us from a verified purchase
- Patience: Allow our team time to investigate and provide solutions
Common Support Topics
| Topic | Description |
|---|---|
| Installation Issues | Help with web and mobile app setup problems |
| Configuration | Assistance with settings and customization |
| Bug Reports | Reporting and fixing template bugs |
| Feature Questions | Understanding template features and functionality |
| Performance | Optimization and performance issues |
Thank You
We Appreciate Your Support!
Thank you for choosing Eventiq. Your feedback, reviews, and support help us improve and continue providing excellent service to the community.
We look forward to assisting you!